COVID-19 Measures

Covid Secure Measures - Sept 2020

To adhere to the current government guidance set out for Accommodation Providers in the UK and on guidance from the Professional Association of Self Caterers (PASC), our policy for The Farmhouse and our Apartments to enable them Covid Secure, is as follows:

Rule of 6

In view of the recent government announcements of a max limit of 6 people meeting up in England. Visitors staying in our Farmhouse or at our Cresent Mount property in Reford must currently abide by the "rule of 6" corona virus restictions. We have put together some great deals for guests to take advantage of during this current restriction. Please take a look here. If in any doubt please review the latest government advice before making a booking via the link below:

Bookings and Cancellation policy

We have followed government guidance since the start of the Corona virus pandemic and given full refunds to all who have been unable to travel due to government guidance and restrictions or valid COVID related reasons. We'll continue to do this because we believe it's the right thing to do. We have also moved a lot of bookings to future dates and will also continue to do this wherever possible. If you have any questions or concerns then please get in touch.

Cleaning

All surfaces are sprayed, cleaned and disinfected with a specialist cleaning solution that has EN14476 & EN1276 certification (Covid secure) Soft Furnishings: all soft furnishings (bedding, curtains, cushions, couches) are sprayed with a mist solution of the EN14476 & EN1276 certification cleaner. Touch Areas: all switches, handles, knobs and controls are wiped with the solution that has EN14476 & EN1276 certification Cleaning Staff: all cleaning staff wear aprons, gloves and masks whilst cleaning and disinfecting the accommodation

Linen & Towels

All linen & towels is washed at 60℃ and tumble dried where possible.

Kitchen Ware

All appliances are also cleaned and disinfected as described in section1 above. We previously provided a large amount of cookware and extra cutlery, crockery, glassware and pots/pans. However due to the amount of time it will take to clean all of these between guests, we will no longer be able to provide such ample equipment. For the time being, we will provide the basics in each accommodation unit. Please contact us if further cooking utensils, pots/pans, plates, glasses are required, this can now be arranged by prior order & agreement ONLY.

Guests

We request that you run the dishwasher (full) prior to departure and NOT unload it. Please also empty your general rubbish bins, recycling and glass bins in the allocated areas on site. If you order a box with extra equipment, we require this to be boxed up again and not mixed in with the other kitchen items.

Ornaments, Games and Other Fun stuff

Due to the amount of cleaning required with ornaments and the usual games, puzzles and books we like to provide – we now have to run a more bare and minimalist property. If you would like to order a pack of games and puzzles (boxed up and sterilised) – please let us know.

Self check-in

Your key collection process is via a keybox with code we provide on your day of arrival. Thank you, we look forward to having you stay with us!